Terms and Condition


1.1 The descriptions and regulations of clarifying in this situation are present in these terms and conditions

‘We’, ‘us’ or ‘our’ is used to refer to the name of the individual or a firm dispensing the services.

‘You’ or ‘your’ is used to refer to the individual whom are services are dispensed and who is to spend cash for the Services is provided.

‘Services’ signify the support we will give in link with your needs. The exact services we will be issuing will be revealed in the tender as we settle for it every now and then.

1.2 Titles in these conditions shall not influence their interpretation.

1.3 A person involves a natural individual, an association or an unincorporated association (whether or not having an individual legal nature)

1.4 A reference to the laws or legal provisions is a reference to it as it is implemented for the current time span considering any changes, enhancement, or reenactment and incorporates any subsidiary regulations for the present time operated under it.

1.5 A reference to the transcript or record includes faxes and mails.

1.6 Any responsibility of these conditions on an individual not to do something covers without restriction an authority to disagree, authorize, allow or accede in that thing being done.


2.1 A contract between you and us can happen in any of the two ways;

2.1.1 When you sign the agreement we and you will engage in a legally binding contract on the date you sign; or

2.1.2 Where you and we agree on spoken terms that we should provide the services then a legal binding contract will take place on the same date we make an oral agreement.

2.2 We advise that before you sign the agreement or agree on spoken terms you go through these terms and conditions. If you have any query related to them, please interrogate from us.

2.3 You should keep a copy of these terms and conditions with yourself for an evidence.


3.1 As soon as you and we have engaged in a legally binding contract we will generally start providing you the services within 48 hours or on the date decided between us without further conversation with you. Sometimes the services will be provided at another date or time based on a number of circumstances.

3.2 Our mission is to always provide you with the best services.

3.2.1 Using sensible supervision and expertise;

3.2.2 In agreement with the usually adopted practices and norms in accordance with our awarding bodies, and

3.2.3 In acquiescence with the rules and regulations implemented at the time being we are performing the services.


4.2 You can pay for our services in either of the two ways;

4.2.1 The full payment or an authentic requisition from the company (with fees to be paid within a month) must be available with your requisition or application form for the services; or

4.2.2 In a number of organized payments; often including You have to make payment of a minimum £300or 1500 AED before we begin performing the services We will charge the remaining payment in a number of fixed payments paid at regular intervals (according to the payment plan issued to you with these conditions, if applicable).

Which option we will be using will be using will be specified on the payment proposal

4.3 All the amounts, which are present (whether orally or in writing), are exclusive of VAT.

4.4 If you are not able to pay on the date, or time as decided we may:

4.4.1 If the amounts exceeds more than 10% of the total value of the services we have to deliver to you and some of them are outstanding, then we may postpone rest of the services until you clear the payment.

4.5 You will not withhold to pay any amount that was previously decided if there is a minor flaw or a fault in the performance of our services. You will only be allowed to deduct a certain amount from the payment to be made.

4.6 Once the remuneration has been received our colleagues will then e-mail all the information and login details within 2 days after the payment is received

4.7 Ordosafe reserves the rights to declare any non-payment through a third party. Any penalty is for the applicants’ account.

4.8 Analysis for the protection of applicant is free in England except for those lining in10 miles below the south of M25 and for sending across the land, it charges £100+VAT. Applicants living in Northern Ireland also have to pay £350+VAT as the cost of observation. This rule implies for all the candidates enrolling after January 2016.City and Guilds Level  Health and Safety courses require an analysis for those who enroll after September 2016.the fees is different is the UK from £100-£300 depending on the location please refer to https://www.ordosafe.com/product/new-city-and-guilds-nvq-level-5-diploma-in-occupational-health-and-safety-practice/ for details. If the candidate is from UAE the cost is £200.00, if he is from Qatar or Saudi Arabia the cost will be £250.00.

4.9 Any disagreement or claim arising out of or in connection with Ordosafe website shall be controlled and interpreted in according to the laws of UAE.

4.10 United Arab of Emirates is our country of domicile.

4.11 Minors under the age of 18 are restricted to register as a user of Ordosafe website and will not be permitted to execute or operate the webpage.

4.12 If you make a payment to avail our products or services on our website. You will be asked to submit the details that will be provided directly to our payment provider through a secured connection.

4.13 The cardholder must keep a duplicate of the contract as an evidence and dealer policies and regulations.

4.14 We offer online payment methods using Visa and MasterCard credit/debit card in AED

4.15 Repayment will be done only via the original mode of payment.


5.1 It is your responsibility to ensure that the course you chose will suit your requirements. It is important for you to read and understand the course outline beforehand and meet the necessary conditions before agreeing to our services.

5.2 If English is not your first language you should make sure that you are proficient in both written and oral English and your knowledge meets the standards and will enable you to meet the demands of any course you have selected.


We will not take the responsibility for any modifications to the accessibility or curriculum content of the approved courses decided by the awarding body. If your syllabus is terminated at any time during your study or assessment period, we can only extend this to the last available date for which your course is valid. If you wish to be transferred to a new course, you will have to pay a charge for this as considered appropriate by us. In the event of alterations in the syllabus and assessment criteria, we reserve the right to change the content or structure of a course without giving you a warning.


As time passes, we are required to keep our websites and learning platforms up-to-date. This may interrupt your study routine; however, we will try to keep this to as minimum as possible.


8.1 We do not take or limit any liability for our irresponsibility or a negligent act, which causes you some kind of personal injury or in some cases, death.

8.2 We shall only be accountable if you suffer any loss or damage, which is practically a predictable result of the violation of this contract by us. In any circumstances if  you by any chance, suffer a loss or damage which is linked to your business activities then we refuse to take all responsibility for any business loss and in particular we also refuse to take any liability for loss of profits or other economic loss due to the contravention of this contract.

8.3 This clause shall remain after the termination of our contract with you.


We intend to protect your data at all costs. You have to accept and agree that Ordosafe will keep the details of your name, address and payment record according to the agreement.


10.1 Once you and we engage in a binding contract you will normally not be able to cancel the contract, except for when we agree or if previously decided in this contract.

10.2 We do not have to accept your cancellation. However, we may choose to accept cancellation, and if we choose to do so you will have to pay to us a rational amount for the financial damages and expenses (including loss of profit) we have suffered. If you have paid any upfront payments, this will be retained and if our reasonable losses and costs (including loss of profit) are greater than any upfront fee retained earlier you will have to pay for our losses and costs as much as required apart from the amount already retained

10.3 Without restricting our rights or solutions, we may call off the contract followed by an immediate effect after giving written notice to you if you:

10.3.1 fail to pay the remaining charges under the contract on the date decided for payment and fail to pay all outstanding amounts within 14 days after being notified in writing to do so; or

10.3.2 Commit a material violation of any of the terms of the contract and (if such a contravention is solvable) fails to fix that infringement within 30 days of being notified in writing of the breach.

10.4 This point only affects if you are a consumer that has purchased the services online or over the telephone.

10.4.1 If you are a consumer, you have a legal right to cancel the contract under the Consumer Protection (Distance Selling Regulations 2000) during the period set out below in clause 10.4.2. This means that during the given period if you change your mind or for any other reason you decide that you do not want to use our services, you can report us of your decision to cancel the deal and then you will receive a refund. Advice about your legal right to cancel the contract under these conditions is available at your local Citizens’ Advice Bureau or Trading Standards office.

10.4.2 Your legal right to cancel the contract starts from the date your contract starts with us (as per clause 2.1), which is when the contract between us takes place. You have a period of 14 days in which you can decide if you want to call off the contract, starting from the day after the contract starts.

10.4.3 To cancel the contract, please contact us in writing or inform us by sending an e-mail to info@ordosafe.com or by sending a letter to Ordosafe Consultants. Creative Towers floor 17, PO Box 4422 Fujairah Creative city, United Arab Emirates. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or post a letter, then your withdrawal is considered effective from the date you sent us the e-mail or posted the letter to us.


If you wish to send us any notice or letter then you will have to send it to Creative Towers floor 17, PO Box 4422 Fujairah Creative city, United Arab Emirates. If we wish to send you a letter or notice we will use the address, you have provided in the agreement.

We will contact you each month to check your progress rate. If you do not respond to the contact email for 3 months we will consider your qualification to be ‘Dormant’ and will not contact you again and will wait for you to make contact.

12. CONTRACTS (Rights of Third Parties) 

For the purposes of the Contracts (Rights of Third Parties) this contract is not planned to, and does not, give any person who is not a part of this agreement a right to impose any of its provisions. The maximum course access is typically for 2 years. 1 year for any care course however, if the candidates’ time limit is expired they might be offered a free extension for three months. To qualify, the candidate must be able to score at least 70% in their course.


We shall not be responsible for you if we are prevented from, or delayed in performing duties as per the contract or from carrying on business by acts, events, omissions or accidents beyond our reasonable control. This includes (without limitation) strikes, lock-outs or other industrial problems, failure in providing a utility service or transportation service, natural disaster, battle, riot, civil turmoil, malevolent damage, compliance with any law or governmental command, rule, regulation or direction, accident, breakdown of plant or machinery, fire incident, flood, storm or a fault at the part of suppliers or subcontractors.


14.1 We may, from time to time and without notice, adjust the services in order to conform to any applicable safety or legal requirements, making sure that such changes do not significantly affect the nature, scope, or the charges for the services.

14.2 Subject to condition 14.1, no variation of the contract or these conditions or of any of the documents referred to in them, shall be effective unless it is in writing and signed by or on behalf of each of the parties.


15.1 If any court or other capable authority finds any provision of these conditions or the contract (or part of any provision) to be invalid, illegal or something which cannot be implemented. That provision or part-provision shall, to the extent required, be considered not to form part of the contract, and the reliability and enforceability of the other provisions of the contract shall not be affected.

15.2 If a provision of the contract (or part of any provision) is found illegal, invalid or unenforceable, the parties shall settle in good terms to modify such provisions such that, after being amended, it is legitimate, effective and enforceable, and, to the greatest extent possible, attains the parties’ authentic commercial plan.


16.1 The contract constitutes the whole agreement between the parties and surpasses all previous agreements that took place between the parties relating to its matter.

16.2 Each party acknowledges that, after engaging in the contract, it has not depend on , and shall have no right or treatment in respect of, any statement, representation, guarantee or warranty (whether made carelessly or unintentionally, other than for violation of contract), as stated in the contract.

16.3 Nothing in this condition shall confine or exclude any responsibility for fraud.


Nothing in the contract is intended to, or shall be deemed to, create a partnership or joint venture of any kind between any of the parties, nor let any party use the agent of another party for any purpose. No party shall have authority to act as an agent for, or to bind, the other party in any way.


18.1 This contract shall be governed and construed by the law of the UAE.

18.2 “Ordosafe.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.


Ordosafe course access varies which means that City and Guilds Social courses from Levels 2-5 allow an access for 12 months, City, and Guilds Health and Safety courses from Levels 3-5 allow an access for 24 months. These are all delivered at a distance. Extensions are subjected to Ordosafe approval and in most cases will be charged at £495 for 6 months and £595 for 12 months. If a candidate requires 4-8 weeks to finish their course this will be free of charge as a subject to acceptance.

The Awarding Body sets Ordosafe Consultant Assessment closing dates individually.

For assessment registrations received after Ordosafe Consultants closing date, Ordosafe Consultants reserve the right to refuse acceptance of your application.

When Ordosafe Consultants accept late assessment registrations, additional charges will apply.

You have the right to apply for reasonable adjustment if you feel have a difficulty during your examination.

Your application for reasonable adjustment must be accompanied with a corroborated evidence of your hindrance from appearing at the assessment.

Your application for reasonable adjustment must be sent to; email: Info@ordosafe.com or Ordosafe Consultants Creative Towers floor 17, PO Box 4422 Fujairah Creative city, United Arab Emirates and must be received by Ordosafe Consultants prior to your selected examination registration closing date.

You will have to pay extra charges for the implementation of reasonable adjustments

Refund of fees will be made in respect of cancelled registrations only when supported by a medical certificate or doctor’s note relating to the inability of the applicant to appear in the examination(s) because of illness. In such cases, the fee will be refunded with a deduction of 30% to cover the administration costs. Refunds will not be made in respect of any additional costs incurred by the candidate. All claims for refunds must be made no later than one month following the examination(s).

Fees and registrations are not transferable to other examinations or later examination sessions, or between two candidates.

If you wish to book your exam please call +97142485113 or email us at Info@ordosafe.com