The observation went smoothly, as both Steven and his companion (I forgot his name) are professional in their approach. I mean, they explained to me about the procedures of the observation and why it was necessary. And that it was necessary in the sense that the quality of the consultation services that Ordosafe Consultants provides and represents in behalf of SVT must be maintained. They made me feel at ease with their approachable demeanor. And I did learn a lot from them. The good thing with them guys is they also share their own knowledge and experiences gained from their own workplaces. In short it was not merely a question and answer portion, with them doing the questioning but I too got the opportunity to ask them. All in all, our interaction was excellent.